729 Quotes About Sales

Rescuing people from the results of their own foolishness is really what customers service is all about. Customers rarely obey the rules. They expect you to rescue them whenever they do something stupid. Will you be a “rescuer,” known far and wide for customer service, or will you steadfastly insist that your customers follow the proper procedures?

People in business are uniquely unqualified to see their own companies and product objectively. Too much product knowledge causes them to instinctively answer questions no one is asking.

You need to position yourself to your referral sources and your current clients as providing exceptional value and experiences in everything you do

An undiscovered genius has no value in the marketplace

Many business people end up being relationship rich, and referral poor.

The smart business person sees an opportunity to generate referrals by collaborating with their competitors.

Let 'the cause' become the 'because' – the reason – for people to do business with and to refer business to you

One good product is better than many fake goods.

There's a value in that space - rent, overhead, staffing costs, etc. - that has to be paid back by a certain number of inventory turns per month. In other words, the onesies and twosies waste space. However, when that space doesn't cost anything, suddenly you can look at those infrequent sellers again, and they begin to have value. This was the insight that led to Amazon, Netflix, and all the other companies I was talking to.