In the past we've focused on putting more features in, and now the pendulum has to swing the other way to manage the knowledge and wisdom,

I'm extremely pleased with the level of interest.

A lot of e-mail ought to be part of a knowledge management system, ... People used to be up to their eyeballs in paperwork -- now it's e-mail.

We don't have a complete strategy today. We're putting the pieces in place and working with third-party companies,