A ‘truly global’ firm in 2020 should have the ability to be domestically relevant to consumers in both developedand developing markets – at the same time

Most revolutions start small and simmer under the surface gathering strength, adding to an ideology, gaining favourable opinion- first as acredible alternative and then as the majority view

Mankind, as history tells us over and over again, seeks the least painful solution and, as a result, ends up exchanging one problem foranother

we are entering an age where speed, flexibility, innovation and execution matter much more than decades-old qualifications or antiquated experiences dressing up a lengthy resume.

Always solve for the big picture, not for the problem

Innovative solutions to new challenges seldom come from familiar places

The “quality revolution” in the latter half of the 20th century has taken us to a point where all products that reach asupermarket shelf work. The competitive differentiators of the future will be products which are the most innovative, even though they may not be the best

Breakthrough innovation occurs when we bring down boundaries and encourage disciplines to learn from each other

Annual planning cycles doom you to short term fixes for long term problems

if we agree that in the future, every organization is essentially a digital organization—enabled through digital technologies, engaging customers on digital platforms and using online applications to drive sales, engagement or compliance—then it isn’t just the seamlessness of outcomes, but equally the methodology employed to deliver those outcomes which must be consistent across a large organization