I'm a voracious reader.

Dream more than others think practical.

You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.

Expect more than others think possible.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

I love being the underdog.

Care more than others think wise.

The hardest thing about being a leader is demonstrating or showing vulnerability... When the leader demonstrates vulnerability and sensibility and brings people together, the team wins.

London, a city where creativity and innovation have always flourished, provides a significant home for Starbucks and a significant gateway into Europe.

Success is best when it's shared.