The homeowner was in bed, ... The boom knocked the phone off the receiver and when he went to pick it up, he noticed it was really hot.

It was a gut instinct. It had this incredible comfortable feel.

Do you want your home to be a museum, or do you want to live in it? ... We're not trying to do a museum.

Even if there was further action, they would have to put up money and fund it. No one was putting their hand in their pocket.

What we have seen is an increased awareness of the need for a disaster plan. All the images on TV and the newspaper had an impact on everybody, certainly when people think about their software and hardware and the survival of their business.

We look at restoration as a capital investment in our house. We're very pragmatic that it is going to add worth to the home.