When you give appreciation IN ORDER TO get something– it’s manipulation and people can sense it. Appreciate genuinely.

Service heroes strive to exceed the customer’s expectations.

Do an evening review at the end of the day to reflect on what went well, and what you’d do differently next time.

Look for the positive qualities in your client’s negative behavior.

When a customer is upset, remember that you’re dealing with a person, not a problem.

Moods can be contagious. Don’t catch or spread a bad mood.

Choose actions that show the customer that they matter.

Every interaction is a chance to strengthen the customer relationship.

Service heroes strive to exceed the customer's expectations.

Your smallest act of kindness may be the best thing to happen to someone today.