The purpose of business is to create and keep a customer.

What's measured improves

Whenever you see a successful business someone once made a courageous decision.

The real achiever does one thing at a time.

Concentration is the key to results. No other principles of effectiveness is violated as constantly today as the basic principle of concentration.

Concentration is the key to economic results. No other principles of effectiveness is violated as constantly today as the basic principle of concentration.

Innovation is the specific instrument of entrepreneurship...the act that endows resources with a new capacity to create wealth.

Teamwork is neither good nor desirable.It is a fact. Wherever people work together or play together they do so as a team. Which team to use for what purpose is a crucial, difficult and risky decision that is even harder to unmake. Managements have yet to learn how to make it.

The successful person places more attention on doing the right thing rather than doing things right.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.