Chris Argyris criticized “good communication that blocks learning,” arguing that formal communication mechanisms like focus groups and organizational surveys in effect give employees mechanisms for letting management know what they think without taking any responsibility for problems and their role in doing something about them. These mechanisms fail because “they do not get people to reflect on their own work and behavior. They do not encourage individual accountability.

Personal mastery is the discipline of continually clarifying and deepening our personal vision, of focusing our energies, of developing patience, and of seeing reality objectively. As such, it is an essential cornerstone of the learning organization – the learning organization’s spiritual foundation.

Conflict manipulation is the favored strategy of people who incessantly worry about failure, of managers who excel at motivational chats that point out the highly unpleasant consequences if the company’s goals are not achieved, and of social movements that attempt to mobilize people through fear.

Do we meet each person curious about the miracle of a human being that we are about to connect with? Or do we meet a poor person that we are about to help?

A shared vision is not an idea. It is not even an important idea such as freedom. It is, rather, a force in people’s hearts, a force of impressive power. It may be inspired by an idea, but once it goes further – if it is compelling enough to acquire the support of more than one person – then it is no longer an abstraction. It is palpable. People begin to see it as if it exists. Few, if any, forces in human affairs are as powerful as shared vision.

When people who are actually creating a system start to see themselves as the source of their problems, they invariably discover a new capacity to create results they truly desire.

Mastery of creative tension transforms the way one views “failure.” Failure is, simply, a shortfall, evidence of the gap between vision and current reality. Failure is an opportunity for learning – about inaccurate pictures of current reality, about strategies that didn’t work as expected, about the clarity of the vision. Failures are not about our unworthiness or powerlessness.

When asked what they want, many adults will say what they want to get rid of.

Yet, there is a world of difference between compliance and commitment. The committed person brings an energy, passion, and excitement that cannot be generated by someone who is only compliant, even genuinely compliant. The committed person doesn’t play by the rules of the game. He is responsible for the game. If the rules of the game stand in the way of achieving the vision, he will find ways to change the rules. A group of people truly committed to a common vision is an awesome force.

Then, if you bring a certain kind of open, moment-to-moment, nonjudgmental awareness to what you’re attending to, you’ll begin to develop a more penetrative awareness that sees beyond the surface of what’s going on in your field of awareness. This is mindfulness. Mindfulness makes it possible to see connections that may not have been visible before. But seeing these connections doesn’t happen as a result of trying – it simply comes out of the stillness.