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Phil Crosby

47quotes

Phil Crosby


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Full Name and Common Aliases

Phil Crosby was an American quality control expert, management consultant, and author who is best known for developing the concept of "Zero Defects." His full name was Philip B. Crosby.

Birth and Death Dates

Crosby was born on March 16, 1926, in Philadelphia, Pennsylvania, and passed away on July 8, 2001, at the age of 75.

Nationality and Profession(s)

Nationality: American
Profession: Quality Control Expert, Management Consultant, Author

Phil Crosby spent most of his career as a quality control expert and management consultant. He was also an accomplished author, writing several books on quality control and management.

Early Life and Background

Crosby grew up in Philadelphia, Pennsylvania. His early life and education laid the foundation for his future career in quality control. After serving in the United States Navy during World War II, he earned a degree in chemistry from Temple University. This background in science would later serve him well in developing innovative solutions to improve quality.

Major Accomplishments

Crosby's most significant contribution to the field of quality control was the development of the "Zero Defects" concept. He introduced this idea in his 1979 book, _Quality Is Free_. Crosby argued that defects were not only a waste of resources but also a reflection of poor management and a lack of attention to detail. He emphasized that eliminating defects could lead to significant cost savings and improved customer satisfaction.

Notable Works or Actions

In addition to his book, _Quality Is Free_, Crosby wrote another influential book, _Quality Is Still Free_. This work built on the principles he introduced in his first book and provided guidance for organizations seeking to implement quality control systems. Throughout his career, Crosby was a sought-after speaker and consultant, sharing his expertise with companies worldwide.

Impact and Legacy

Crosby's "Zero Defects" concept revolutionized the way businesses approached quality control. His ideas inspired a new generation of managers to prioritize quality and focus on eliminating defects. As a result, many organizations saw significant improvements in productivity, efficiency, and customer satisfaction.

Why They Are Widely Quoted or Remembered

Phil Crosby is widely quoted and remembered for his pioneering work in quality control. His "Zero Defects" concept has had a lasting impact on the way businesses approach quality management. Crosby's emphasis on eliminating defects rather than just detecting them has saved countless organizations millions of dollars. His legacy continues to inspire managers and business leaders seeking to improve their operations.

Phil Crosby's contributions to the field of quality control have been instrumental in shaping modern management practices. As a result, he remains one of the most influential figures in the history of quality management.

Quotes by Phil Crosby

We can spend our whole lives underachieving.
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We can spend our whole lives underachieving.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that’s that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that’s that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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The customer deserves to receive exactly what we have promised to produce – a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
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The customer deserves to receive exactly what we have promised to produce – a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
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If you don’t know what the defect level is, how do you know when to get mad?
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If you don’t know what the defect level is, how do you know when to get mad?
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Most things don’t work like they are supposed to work.
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Most things don’t work like they are supposed to work.
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A rule to live by: I won’t use anything I can’t explain in five minutes.
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A rule to live by: I won’t use anything I can’t explain in five minutes.
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It isn’t what you find, it’s what you do about what you find.
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It isn’t what you find, it’s what you do about what you find.
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You don’t have to be noisy to be effective.
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You don’t have to be noisy to be effective.
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When you’re out of quality, you’re out of business.
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When you’re out of quality, you’re out of business.
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Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.
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Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.
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