Only a well-oiled machine runs smoothly.

How can you learn more? By admiring what you’ve done right? Or by studying what you’ve done wrong?

Always do what you can do instead of worrying about what you can’t.

The true measure of what you put in, is what’s received on the other end.

It’s fine to wait for an appropriate time, but it’s inappropriate to wait forever.

If you haven’t given them your trust, you haven’t given them enough.

Don’t let high-speed completely replace high-touch. Your customers may appreciate both.

The right measure is not how many customers you’ve got, but how closely you hold them.

Don’t let doing enough be good enough.

If they’re going to remember the problem, make sure they remember it fondly.