One of the quickest ways to make friends mad is to tell them what they should or shouldn’t have done.

There is nothing wrong with people that reasoning with them won’t aggravate!

I have never met an author who was sorry he or she wrote a book. They are only sorry they did not write it sooner.

Books in your head help no one.

You’re about to learn thirty ways to fast-forward through frustration, turn impatience into empathy, handle hassles with appropriate humor, think on your feet, keep your cool under fire, and continue to care-even if other people don’t.

Occasional kindness does not cancel out cruelty. Hitting is never acceptable under any circumstances.

One sign of an excellent speech? ‘Can people repeat something they heard, word for word?’

Getting along with people is a byproduct of constructive communication, and it is a skill that can be taught. Not only can it be taught-it should be taught!

Mutual INTRIGUE is the key to turning frustrating, waste-of-time, one-way communications into productive, rewarding two-way connections.

If they can’t repeat it, they didn’t get it.