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Tony Hsieh
142quotes
Tony Hsieh
Full Name and Common Aliases
Tony Hsieh was a Taiwanese-American entrepreneur, author, and the former CEO of Zappos.com.
Birth and Death Dates
Born on December 12, 1973; died on November 27, 2020.
Nationality and Profession(s)
American entrepreneur, author, and businessman. He held multiple roles throughout his career, including CEO of Zappos.com, managing partner at Venture Frogs, and the founder of several other companies.
Early Life and Background
Tony Hsieh was born in Illinois to Taiwanese immigrant parents. His family relocated to Orange County, California when he was a child. Growing up in a traditional Chinese household with strict rules and expectations laid the foundation for his entrepreneurial spirit and innovative thinking. During his teenage years, Hsieh began selling buttons door-to-door, which eventually led him to start his first online business at the age of 16.
Major Accomplishments
Hsieh co-founded LinkExchange in 1996, an early online advertising network that was later sold to Microsoft for $265 million. He then went on to found Venture Frogs and served as its managing partner before joining Zappos.com as its CEO in 2000. Under his leadership, the company experienced significant growth, expanding from a small online shoe retailer to a leading e-commerce platform with over $1 billion in annual sales. In 2009, Amazon acquired Zappos for $1.2 billion.
Notable Works or Actions
Hsieh was not only known for his business acumen but also for his innovative approach to company culture and community development. He implemented a unique company-wide philosophy called "Holacracy," which aimed to empower employees by giving them more autonomy and decision-making power. In 2013, he founded Downtown Project, a $350 million initiative to revitalize the downtown area of Las Vegas through entrepreneurship, innovation, and community engagement.
Impact and Legacy
Tony Hsieh's impact on the business world extends far beyond his own companies' success. His approach to company culture, employee empowerment, and community development has inspired countless entrepreneurs and organizations worldwide. His emphasis on creating a positive work environment and fostering innovation has reshaped the way many businesses operate today.
Why They Are Widely Quoted or Remembered
Tony Hsieh's legacy is built on his innovative ideas, entrepreneurial spirit, and commitment to creating a positive impact on society. His quotes often focus on topics such as entrepreneurship, leadership, company culture, and community development. As one of the most successful entrepreneurs of our time, his insights are sought after by business leaders, entrepreneurs, and anyone looking to create meaningful change in their industry or community.
As a thought leader and innovator, Tony Hsieh left an indelible mark on the world of entrepreneurship and beyond. His quotes continue to inspire new generations of business leaders and entrepreneurs, offering valuable lessons on innovation, leadership, and creating positive impact.
Quotes by Tony Hsieh
Tony Hsieh's insights on:
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We must all learn not only to not fear change, but to embrace it enthusiastically and, perhaps even more important, encourage and drive it.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Zappos uses call center technology to track average call time per agent. But the goal isn’t to reduce this average – it’s more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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