It's the best thing we ever did. We are really proud of what we do. We feel we are part of a team with the firefighters, the paramedics and the police. The respect we get from them is pretty amazing.

It meant a lot to us to have friends with us at a time like that.

It's as important to know what not to say to them.

It could be an hour or it could be seven hours. Every situation is different.