By the time they get to me the pressure is really on.

It just comes down to old-fashioned detective work. It's knocking on doors--asking questions.

They're in shock, but actually they're doing quite well. They're a tough family... They knew something was not right.

You never want to go back to a client and say 'I'm sorry I can't solve this'.

The parents will say to me 'I just want them to know they're okay'.

The are all just coming together and digesting it. I think the best way to describe it is they're in shock.